Refund & Cancellations
Payment once done cannot be refunded.
If the reason of cancellation is genuine with relevant proofs then the money can be carried forward as store credit (a coupon code will be generated) which will allow the person in question to redeem that amount in the future.
Store Credit Coupon codes are valid for 1 year.
Whether the reason is genuine or not lies at the discretion of the company and cannot be challenged.